Investigate image capture adjustments at RBC using analytical thinking and Payments Canada knowledge in Bedford. Work full time with shifts between 10:00 and 8:00pm AST.

As an Investigations Officer, you resolve client and internal general ledger adjustments from image capture processing. You examine transactions, reports, and documents while managing operational and financial risk. The role combines investigative skills, customer service, accurate records, and process improvement.

Key Responsibilities:

- Investigate adjustment root causes and determine appropriate resolving actions
- Review transactions, reports, and documents for policy compliance
- Process clearing and settlement items within required timelines
- Maintain accurate Service Platform and internal records




- Recommend solutions for recurring errors and servicing gaps

Requirements:

- Knowledge of Payments Canada rules and regulatory frameworks
- Solid investigative skills and methodical issue resolution
- Experience delivering results under operational pressure
- Ability to manage intricate financial transactions accurately
- Flexibility to work shifts between 10:00 and 8:00pm AST

Bring investigation, risk management, and operational delivery skills to RBC’s Bedford payments operations while supporting accurate client resolutions.

📌 Banking Investigations Officer Payments Operations (Halifax Regional Municipality)
🏢 Royal Bank of Canada
📍 Halifax Regional Municipality