Lead complex troubleshooting for SIMNET clients as a Senior IT Support Analyst working onsite in offices and Durham Region client sites. Apply hands-on expertise across hardware, software, and networks.
As SIMNET’s escalation point, you will resolve advanced technical issues and serve as primary support on client projects. The position requires experience with servers, networking, Microsoft 365, Active Directory, Exchange, ticketing systems, and RMM platforms. You will also mentor Level 1 technicians and communicate clearly with clients.
Key Responsibilities:
- Provide deep troubleshooting for hardware, software, and network issues
- Prioritize high-volume tickets according to SIMNET service level agreements
- Monitor client systems using remote monitoring and management tools
- Document solutions,
guides, and troubleshooting steps in knowledge bases
- Coach Level 1 technicians through training and ticket reviews
Requirements:
- College diploma or university degree in computer science
- Three-plus years of solid IT help desk experience
- Solid Microsoft Active Directory, Exchange, and Microsoft 365 knowledge
- Basic to intermediate PowerShell scripting capability
- ITIL certification within six months of employment
Bring senior troubleshooting, client communication, and mentoring skills to SIMNET’s technical escalation and project support team.
📌 Senior IT Support Escalation Analyst (Whitby)
🏢 Simnet
📍 Whitby