Veterinary software expertise and client education define this Client Success Representative role at Asteris. Support practices remotely, with occasional onsite travel.

You will guide veterinary clients through Keystone Software Suite adoption, from implementation and training to renewals and expansion. The role combines customer success, account health, product troubleshooting, and relationship management. You will work with Sales, Product, and Support while representing client feedback internally. Asteris serves veterinary practices, hospitals, and specialists using diagnostic imaging workflows. Success includes retaining and growing account revenue, increasing add-on module adoption, and maintaining customer satisfaction.

Key Responsibilities:

- Lead current clients from kickoff through Keystone go-live
- Train veterinarians, technicians,



and stakeholders on the platform
- Prepare Quarterly Business Reviews and track practice goals
- Resolve basic product questions and escalate complex issues
- Identify expansion opportunities and maintain Salesforce account records

Requirements:

- At least two years in the veterinary industry
- Comfort explaining software to non-technical customers
- Confidence discussing experiences with at-risk clients
- Willingness to travel up to 10–15% of the time
- Customer success, Salesforce, or business review experience preferred

Bring veterinary knowledge, teaching ability, and account management focus to Asteris client success across Keystone practices.

📌 Veterinary Client Success Representative (Canada)
🏢 Valsoft
📍 Canada