Fairmont Hotels & Resorts

Join a agile team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new General Manager, Hawthorn Dining Room & Bar.



Inspire and create the grandest experience for our guest, clients and colleagues every day.

As a General Manager, Hawthorn Dining Room & Bar, you will curate an elevated experience for both guests and colleagues by demonstrating strong leadership, strategic foresight, and a commitment to innovation. With a proven track record of excellence in hospitality, you will inspire your team to consistently deliver exceptional service and ensure every guest visit is memorable and impactful. Reporting to the Director, Food & Beverage.

Key Responsibilities

- Oversee daily operations of Hawthorn with a strong and visible presence on the floor, leading by example to ensure excellence in guest service.
- Partner closely with the Restaurant Chef to ensure seamless coordination between Front and Heart of House operations.
- Collaborate with the Restaurant Chef, Head Bartender, and Mixology team to develop and maintain all restaurant menus in alignment with the venue’s overall concept and brand guidelines.
- Engage proactively with guests to gather feedback, address concerns, and transform any service recovery moments into positive experiences.
- Monitor guest cues and behavior to identify and mitigate potential service issues before they arise.




- Ensure full compliance with Alberta liquor laws and responsible alcohol service in accordance with ProServe regulations.
- Recruit, onboard, and train new colleagues while fostering a culture of growth, learning, and high performance and ensuring our Fairmont service standards are met.
- Lead and support the team in delivering service that meets and exceeds brand standards.
- Promote internal talent development and succession planning through mentorship and performance management.
- Champion innovation and contribute to redefining Calgary’s culinary scene through creative programming and community engagement.
- Drive top-line revenue and profitability through strategic planning, promotions, and operational initiatives aligned with the restaurant’s concept.
- Manage Hawthorn’s social media presence in partnership with the Restaurant Chef and Marketing Team, ensuring brand consistency and engagement.
- Monitor and respond to guest reviews and feedback across online platforms in a timely, professional manner to protect and enhance the restaurant’s reputation.
- Maintain strict adherence to health, safety, and sanitation standards at all times.
- Manage the departmental budget effectively, ensuring financial targets are achieved.
- Collaborate cross-functionally with other hotel departments to contribute to overall operational excellence.
- Uphold all company policies, procedures, and values with integrity and consistency.

Qualifications

What will you bring to this role?

- Minimum of 5 years of progressive leadership experience as a General Manager or Restaurant Manager in a high-volume, full-service restaurant setting.
- Deep understanding of current food and beverage trends, with a highly creative and forward-thinking mindset,

📌 General Manager, Hawthorn Dining Room (Calgary)
🏢 Fairmont Hotels and Resorts
📍 Calgary