Use Workday and HR service expertise as an Employee Services Representative supporting employees through high-volume, multi-channel inquiries. Deliver accurate support professionally in a contact centre environment.

This regular, full time, non-union position suits an aspiring HR professional with at least three years of customer service or related HR operations experience. You will address payroll, benefits, pension, time, leave, onboarding, offboarding, and policy questions. The work supports employees and leaders through case management and digital HR tools.

Key Responsibilities:

- Answer HR inquiries through phone, chat, case, and email channels
- Research and resolve standard issues using HR systems
- Guide users through Workday, Mya, and self-service transactions




- Document investigations and interactions accurately in Neocase
- Protect confidential information while coordinating specialized HR support

Requirements:

- Three years of customer service or related HR operations experience
- Experience with Workday or comparable HRIS platforms
- Experience with Neocase or similar case management systems
- Strong communication, judgment, problem-solving, and decision-making skills
- Availability for shifts between 6am and 5pm Mountain time

Apply your Workday, case management, and customer service strengths to resolve employee HR inquiries accurately and professionally.

📌 Employee Services Representative Workday (Canada)
🏢 Enbridge
📍 Canada