Strategic Customer Success Managers guide customer journeys through IoT advisory, relationship building, and proactive adoption support for KORE’s strategic customers.

This senior customer success role helps customers grow while strengthening KORE relationships. You will manage high-value portfolios, monitor health metrics, and translate product capabilities into measurable business outcomes. The role also represents customer needs across sales, marketing, product, engineering, and support teams.

Key Responsibilities:

- Monitor health scores and usage metrics to increase product adoption
- Orchestrate onboarding with milestone frameworks and Joint Success Plans
- Lead outcome-based Quarterly Business Reviews for strategic accounts
- Identify expansion and renewal opportunities for Sales




- Develop Customer Success playbooks and standard operating procedures

Requirements:

- Seven or more years in Customer Success Manager roles
- Bachelor’s degree in Business, Marketing, Communications, or related field
- Experience managing high-value customers and driving retention growth
- Robust presentation, negotiation, and executive communication skills
- Experience working successfully with senior C-level executives

Apply customer success leadership, IoT expertise, and strategic relationship management to help KORE customers achieve measurable outcomes.

📌 Strategic Customer Success Manager (Canada)
🏢 KORE
📍 Canada