Lead Salesforce Financial Services Cloud strategy at RBC in Toronto, connecting technology, advisors, and banking partners across platforms.

This Director role shapes strategic direction for CRM and Branch Platforms across Personal, Commercial, and Private Banking. You will translate business strategy into transformational roadmaps, govern Client360 evolution, and align technology delivery with advisor needs. The role also advances AI-enabled advisor workflows and adoption of Salesforce capabilities.

Key Responsibilities:

- Drive integrated strategy across CRM and Branch Platforms
- Define roadmaps across Personal, Commercial, and Private Banking
- Manage portfolio risks, budgets, funding, and financial planning
- Track product OKRs and KPIs across delivery teams




- Lead AI proof-of-concept cycles and validated solution patterns

Requirements:

- Deep expertise in Salesforce Financial Services Cloud capabilities
- Expert-level understanding of Client360 architecture and implementations
- Business strategy and strategy-to-implementation experience
- Exceptional executive communication and presentation skills
- Ten-plus years business experience and four-plus product-management years

Bring Salesforce FSC, Client360, strategic planning, and executive communication expertise to RBC’s advisor platform transformation.

📌 Salesforce FSC Strategy Director (Toronto)
🏢 RBC
📍 Toronto