Shape end-to-end services through systems thinking, AI workflow opportunities, and service design at Citi. This is a full time individual contributor role.

As a Service Designer reporting to the Head of Service Design, you will connect business strategy with user experience across people, processes, technology, and touchpoints. You will partner with UX, Research, Product, Engineering, Operations, and Business teams to improve experiences. Your work supports efficiency, risk assessment, and customer and employee outcomes.

Key Responsibilities:

- Scope service design initiatives across journeys and platforms
- Conduct and synthesize stakeholder and end-user discovery research
- Identify AI use cases, automations, and workflow opportunities
- Create journey maps, service blueprints, and conceptual prototypes




- Facilitate co-design workshops and executive presentations

Requirements:

- Six-plus years of relevant design or transformation experience
- Practical familiarity translating AI capabilities into workflow opportunities
- Systems-thinking approach to business and systems architecture
- Experience partnering across complex, ambiguous software initiatives
- Figma, FigJam, research platforms, and Microsoft Office familiarity

Bring service design, AI workflow, research, and systems-thinking expertise to Citi’s transformation initiatives across end-to-end experiences.

📌 Service Designer AI Transformation (Mississauga)
🏢 Citi
📍 Mississauga