Employment Type: Full-Time

Compensation: Competitive salary, based on qualifications and experience

Travel: Regular travel throughout Canada and the United States

About Chainsmoker Barbecue

Chainsmoker Barbecue | Head Office

Location: Greater Toronto Area (GTA), Ontario

Employment Type: Full-Time

Compensation: Competitive salary, based on qualifications and experience

Travel: Regular travel throughout Canada and the United States

Chainsmoker Barbecue is a growing restaurant franchise brand committed to delivering exceptional barbecue, outstanding customer service, and consistent dining experiences across our locations in Canada and the United States.

As our franchise network continues to expand, we are seeking a highly organized, proactive, and results-driven Franchise Operations Manager to oversee restaurant operations, enforce franchise standards, strengthen franchisee relationships, negotiate with suppliers, and support current restaurant openings.

The successful candidate will work closely with Head Office management, franchisees, suppliers, and our marketing team to ensure our restaurants operate efficiently, consistently, and profitably.

Key Responsibilities

1. Franchise Operations & Compliance

- Oversee and monitor daily operations across franchise locations.
- Conduct regular restaurant visits, operational inspections, and compliance evaluations.
- Ensure franchisees comply with franchise agreements, company policies, standard operating procedures (SOPs), and brand standards.
- Monitor food quality, portion control, customer service, cleanliness, and restaurant presentation.
- Identify operational deficiencies,



implement corrective action plans, and follow up to ensure timely resolution.
- Maintain professional, constructive relationships with franchise owners while consistently enforcing company standards.

2. Restaurant Performance & Profitability

- Monitor restaurant sales, food costs, labour costs, inventory, and overall operating performance.
- Analyze financial and operational reports to identify opportunities for improvement.
- Work with franchisees to improve efficiency, reduce unnecessary expenses, and increase profitability.
- Recommend and implement improvements to restaurant operations and procedures.
- Prepare regular performance reports and operational recommendations for Head Office.

3. Supplier Management & Negotiations

- Maintain relationships with approved food, packaging, equipment, and service suppliers.
- Negotiate competitive pricing, purchasing terms, and supply arrangements.
- Monitor supplier performance, product quality, consistency, and delivery reliability.
- Resolve supplier-related issues, including product shortages, quality concerns, and delivery delays.
- Identify cost-saving opportunities without compromising food quality or brand standards.
- Ensure franchise locations comply with approved supplier and product requirements.





4. New Franchise Store Openings

- Coordinate operational preparations for new franchise locations in Canada and the United States.
- Work with franchisees, contractors, suppliers, and Head Office to ensure stores are operationally ready.
- Assist with equipment, inventory, POS systems, and supply-chain coordination.
- Organize pre-opening operational training.
- Conduct pre-opening inspections and verify compliance with brand standards.
- Provide on-site operational support during store openings and the initial operating period.

5. Training & Operational Development

- Train and support franchisees and restaurant management teams on company procedures and brand standards.
- Develop, maintain, and improve operational manuals, checklists, and SOPs.
- Identify training needs and coordinate refresher or corrective training.
- Promote consistency in food preparation, portioning, customer service, and restaurant operations.

6. Marketing & Promotional Support

- Collaborate with the Marketing Manager to coordinate local store marketing initiatives.
- Assist franchisees in implementing company-wide promotions, advertising campaigns, and marketing programs.
- Monitor compliance with approved promotional materials and brand guidelines.
- Provide operational feedback to the Marketing Manager regarding promotional effectiveness and customer responses.
- Support initiatives to increase local customer traffic and restaurant sales.

7. Head Office Coordination & Reporting

- Serve as a key liaison between franchisees and Chainsm

📌 FRANCHISE OPERATIONS MANAGER (Toronto)
🏢 Chainsmoker Urban Halal Barbecue
📍 Toronto