Lead Vancouver Branch operations through process governance, quality assurance, workforce planning and customer-focused service delivery. Provide after-hours support when required.

The Operations Manager oversees procedures, compliance, performance reporting and continuous improvement. This leadership role connects Client Service, Field Management, Scheduling and Human Resources. It also supports Finance, Payroll, Information Technology, Operations Centre and Remote Video Monitoring teams.

Key Responsibilities:

- Improve branch procedures, controls and end-to-end service processes
- Monitor performance, resolve service gaps and document accountability
- Coordinate ISO 9001 and COR audit preparation
- Oversee Operations Centre and Remote Video Monitoring controls




- Lead incident investigations, corrective actions and projects

Requirements:

- Bachelor's degree and minimum two years management experience
- Experience with operations, quality assurance and continuous improvement
- Ability to analyze staffing, labour costs and performance data
- Solid communication, coaching and employee-relations skills
- Valid Class 5 BC Driver's License with clean abstract

Apply operational leadership, analytics and quality expertise across Vancouver Branch services, systems, teams and customer requirements.

📌 Operations Manager Vancouver Branch (Burnaby)
🏢 Paladin Security Group
📍 Burnaby