Lead member service and sales operations at YMCA BC’s Prince George Family YMCA, using coaching and persuasive communication across varied shifts.

This full time permanent supervisor leads Member Experience staff and volunteers while supporting membership growth, retention, and satisfaction. The work combines front-line service leadership, sales strategies, performance monitoring, and facility-wide operational support. Reporting to the Center Manager, you will help deliver consistent YMCA service standards and values.

Key Responsibilities:

- Coach and develop Member Experience staff and volunteers
- Implement approved membership sales and retention strategies
- Resolve member, patron, and guest concerns professionally
- Monitor service, sales, and retention performance metrics
- Act as Duty Manager during required shifts

Requirements:

- Two to three years’ related sales leadership experience
- Customer service leadership experience
- Staff coaching, onboarding, or training experience
- Strong communication and persuasive marketing skills
- Current Standard First Aid and CPR-C and AED certificate

Bring sales leadership, staff development, and member service expertise to YMCA BC’s Prince George Family YMCA team.

📌 Member Experience Sales Supervisor (Prince George)
🏢 YMCA of GREATER VANCOUVER
📍 Prince George