Job Information

Job Title: Visitor Services Supervisor

Job Requisition ID: 89142

Ministry: Forestry and Parks

Location: Lac La Biche

Full or Part time: Full time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Temporary (Up to 12 months)

Scope: Open Competition

Closing Date: November 30, 2026

Classification: Program Services 2

Salary: $2,562.61 to $3,361.54 bi-weekly ($66,884 - $87,736/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

Please visit Ministry of Forestry and Parks to learn more.

Role Responsibilities

The Visitor Services Supervisor provides leadership and operational oversight for the delivery of visitor services within Alberta Parks. The role supervises permanent and seasonal staff and is responsible for recruitment, onboarding, training, scheduling, coaching, performance management, occupational health and safety, and ensuring staff are prepared to respond to operational and emergency situations.

The position oversees day-to-day visitor service operations, including campground reservations and registration, visitor center services, retail operations, information services, cash handling and revenue reconciliation. It ensures visitors receive safe,



timely and high-quality service while resolving customer concerns and responding to changing operational needs.

The role is also responsible for program budget administration, revenue and expenditure monitoring, inventory and financial processes, and supporting the management and monitoring of applicable service contracts. It works collaboratively with Park Rangers, Conservation Officers, Visitor Engagement, maintenance teams, other Alberta Parks program areas, contractors, municipalities and tourism organizations to support coordinated service delivery.

A key component of the position is continuous improvement. The Visitor Services Supervisor evaluates staff and visitor feedback, monitors service delivery and performance measures, identifies operational efficiencies, and recommends improvements to ensure programs remain responsive, effective and aligned with Alberta Parks priorities. The position requires a high degree of independent judgment, adaptability, problem solving and leadership in managing staffing, customer service and operational issues.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans.



We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

University graduation in a related field (Business administration, parks and recreation, public administration, natural resources, Communication or others); no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Additional Requirements

- A valid Class 5 Driver’s Licence.
- Valid Standard First Aide &CPR; level C + AED Certificate
- Drivers Abstract
- Criminal Record Check
- Strong customer and visitor service skills, including the ability to effectively address inquiries, concerns and challenging service situations.
- Leadership skills and the ability to provide direction, coaching and support to staff.
- Strong organizational and planning skills with the ability to manage competing operational priorities.
- Strong verbal and written communication skills.
- Problem-solving and decision-making skills and the ability to respond effectively to changing operational requirements.
- Ability to establish and maintain effective working relationships with staff, stakeholders and other program areas.
- Proficiency with Microsoft Office applications and the ability to work with computer-based operational systems.

Assets To The Role Include The Following

- Experience supervising or leading permanent and/or seasonal staff.
- Experience recruiting, onboarding, training, scheduling, coaching or supporting employee performance.
- Experi

📌 Visitor Services Supervisor (Lac la Biche)
🏢 Government of Alberta
📍 Lac la Biche