Analyze banking systems and support sales service activities as a Sales Support Analyst, training associates on Citizens Account Analysis. Travel to financial centers as needed.

This analyst maintains, trains, and supports users of Citizens Account Analysis, a billing and analysis system. The position processes account, balance, service, and vendor payment information. It also supports approved Bank programs, system changes, pricing strategies, and customer billing accuracy.

Key Responsibilities:

- Train associates and support Citizens Account Analysis users
- Modify rates and pricing for Bank-mandated changes
- Process monthly account and service information
- Generate and review monthly account analysis statements
- Address statement variances before customer billing

Requirements:

- Bachelor’s degree or four to six years’ related experience
- Analytical, detail-oriented approach to essential duties
- Working knowledge of Word, Excel, and Access
- Ability to analyze results and draw conclusions
- Current driver’s license and training-related travel availability

Apply analytical, database, training, and coordination skills supporting Citizens Account Analysis and accurate banking sales service processes.

📌 Sales Support Systems Analyst (Canada)
🏢 Citizens Business Bank
📍 Canada