What You’ll Lead & Deliver

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private, and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems. To be the best in the business, we cultivate a dynamic, highly cooperative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.

Job Description

As a manager, you will lead a team of Business Immigration Caseworkers in delivering high-quality, on-time U.S. business immigration filings and client support for large and emerging companies. You’ll own day-to-day operations, coach and develop talent, drive process and technology improvements, and serve as a primary partner to attorneys and client stakeholders.

What You’ll Lead & Deliver

Team Leadership & Development

- Manage workload, staffing, and priorities for a pod/squad of Analysts and Senior Associates.
- Provide coaching, QA reviews, performance check-ins, and career development support.
- Build and deliver training on U.S. immigration processes, policy updates, and best practices.




- Maintain and evolve playbooks, templates, and knowledge resources.

Immigration Case Strategy & Risk Management

- Oversee complex nonimmigrant and immigrant filings, including H-1B, L-1, TN, O-1, PERM, I-140, and AOS matters.
- Resolve escalations, identify risks early, and partner with attorneys on case strategy.
- Ensure audit-ready documentation and compliance with firm policies, DOL, and USCIS requirements.

Client Program Leadership

- Serve as the operational lead for assigned client accounts, including status calls, SLAs, reporting, and filing calendar management.
- Translate client business objectives into actionable immigration program plans.
- Communicate effectively with executives, HR/TA partners, employees, and other stakeholders.

Operational Excellence & Continuous Improvement

- Implement SOPs, quality controls, and process improvements to enhance efficiency and accuracy.
- Monitor team performance and identify opportunities to improve service delivery and turnaround times.
- Leverage data and reporting to support decision-making and client recommendations.

Technology & Innovation

- Champion the use of immigration case-management systems, automation tools, and emerging technologies.
- Drive adoption of new tools and identify opportunities to improve workflows and the client experience.





Qualifications & Requirements

- Experience: 6–8 years in U.S. employment-based immigration with progressive responsibility; 2+ years leading or mentoring teams (formal people management preferred).
- Expertise: Deep working knowledge of high-volume NIV/IV processes including PERM and adjustment of status; strong drafting/review skills.
- Operations: Proven ability to manage SLAs, capacity planning, and complex, deadline-driven workflows.
- Communication: Executive-ready written and verbal communication; confident client facilitation.
- Technology: Proficiency with immigration case-management systems and reporting tools; comfort driving automation adoption.
- Education/credentials: Paralegal certificate or university degree is preferred.
- Preferred: Process improvement (Lean/Six Sigma), people leadership in a professional services environment, experience supporting large enterprise programs.

Additional Information

- Regular/Full Time
- Compensation Salary Range: $70,000 - $105,000 CAD
- Work Arrangement: Hybrid
- Toronto: First Canadian Place – 100 King Street West, Suite 4510
- Toronto, ON M5X 1A9
- Vancouver: 1188 West Georgia Street, Suite 1180, Vancouver, BC V6E 4A2
- Montréal : 630 Boul. René-Lévesque Ouest, 25th Floor, Suite 2510, TELUS Tower, Montréal, QC H3B 1S6

Compensation is determined based on geographic location, years of relevant experience, education, and overall qualifications.

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note: AI technology may be used to support asp

📌 US Business Immigration Law Clerk (Toronto)
🏢 Vialto
📍 Toronto