Improve healthcare service performance at McKesson through KPI management, workflow analysis, and supervisor coaching. This hybrid role serves Greater Toronto Area candidates.

The Operations Manager, Patient Support Programs leads operational performance across multiple patient support programs. You will evaluate productivity, quality, queue, and workforce information to identify root causes and service gaps. You will also guide supervisors while protecting patient and healthcare provider experiences.

Key Responsibilities:

- Review performance data to identify trends, causes, risks, and opportunities
- Develop practical plans improving productivity, quality, and patient experience
- Evaluate workflows, structures, and resource allocation against program needs
- Provide supervisors tools,



training, resources, and operational direction
- Partner across Program Management, Quality, PMO, and Training

Requirements:

- Six or more years of qualified experience
- Degree or equivalent experience
- Professional experience in regulated healthcare environments
- Experience monitoring KPIs, SLAs, productivity, quality, or workforce metrics
- Experience leading, coaching, or supporting people leaders

Use operational analysis, healthcare knowledge, and supervisor leadership to strengthen McKesson program performance and service quality.

📌 Healthcare Operations Performance Manager (Mississauga)
🏢 McKesson
📍 Mississauga