Lead service navigation in Edmonton with Bissell Centre, using case management and care planning to connect participants with essential supports.

As Team Lead, Service Navigation, you will oversee person-directed care planning within Bissell Centre’s Service Hub. The work coordinates housing support, employment, mental health services, and financial empowerment. You will strengthen pathways across internal programs and community organizations.

Key Responsibilities:

- Develop individualized care plans with various programs
- Review case management documentation, referrals, and participant files
- Monitor Case Manager delivery through supervision and data review
- Supervise, coach, and coordinate two Service Navigators
- Oversee Service Hub orientation, training, and operations

Requirements:

- Degree or diploma in a Human Services field
- Two to three years supporting vulnerable populations
- Experience supporting individuals experiencing homelessness considered an asset
- Knowledge of Indigenous worldviews and cultures beneficial
- Valid driver’s license and required vehicle insurance

Bring care planning, case management, and cooperative supervision to Bissell Centre’s Service Hub in Edmonton.

📌 Service Navigation Team Lead Edmonton
🏢 Bissell Centre
📍 Edmonton