Resolve technical issues for a downtown Montreal health care organization while training users on business systems and applications.

As a user and training support specialist, you will assist internal and external users with application support. Your work includes diagnosing software, hardware, and network problems, prioritizing tickets, and collaborating with teams to improve services. You will also develop training programs and user guidance.

Key Responsibilities:

- Resolve software, hardware, and connectivity technical issues
- Manage ticketing requests and set support priorities
- Participate in training program development and implementation
- Train users on business and office applications
- Collaborate with teams to improve procedures and services

Requirements:

- Three to five years in a similar support position
- Degree in computer science, information technology, or related field
- Fluent French and ability to support English-speaking members technically
- Windows, Microsoft Office, and Microsoft Dynamics proficiency
- Documentation and user guide writing experience

Bring customer-focused problem solving, system training, and technical support experience to this Montreal health care position.

📌 Technical Support Specialist Healthcare Systems (Montreal)
🏢 alter ego
📍 Montreal