Bilingual mortgage renewals expertise powers complex case resolution from a fully remote setting. Apply French and English communication across Canada.

This contract specialist handles mortgage renewals and servicing operations for an insurance-sector client. The work combines investigations, risk awareness, quality reviews, and stakeholder coordination. You will explain processes, document decisions, and support clients across jurisdictions where required.

Key Responsibilities:

- Own complex, aged, escalated, and exception-based administrative cases
- Investigate discrepancies, system issues, workflow breaks, and documentation gaps
- Apply policies, controls, and authorities to non-routine situations
- Coordinate partners across processes and systems through resolution




- Protect client information and reinforce privacy and regulatory requirements

Requirements:

- College diploma or equivalent significant relevant experience
- Progressive mortgage, lending, banking, renewal, or servicing experience
- Business-level French and English, written and verbal
- Robust communication, analytical, and root-cause analysis capabilities
- Ability to prioritize complex work during high-volume periods

Use bilingual communication, mortgage servicing knowledge, and risk awareness to resolve complex cases in this remote contract assignment.

📌 Bilingual Mortgage Renewals Specialist (Montreal)
🏢 Recruit Action
📍 Montreal