Support English-speaking and French-speaking customers at Intact through phone service, account adjustments, and digital application guidance. The Montreal office schedule may include Saturdays.

This Bilingual Customer Service Representative I position serves customers through incoming and outgoing calls. You will answer general inquiries, process reinstatements after cancellations, and send policy documents. Intact requires regular bilingual service, computer proficiency, and availability shaped by operational needs.

Key Responsibilities:

- Handle incoming and outgoing calls with outstanding service
- Address customer questions and general inquiries
- Make adjustments to customer accounts
- Promote self-service through online tools and mobile applications
- Resolve customer issues and process reinstatements following cancellations

Requirements:

- Fluency in French and English is required
- At least six months of experience
- Call-centre experience is an asset
- Microsoft Office Suite and other application skills
- Ability to work required shifts and occasional Saturdays

Use bilingual call-centre communication, computer skills, and customer resolution abilities to support Intact policyholders effectively.

📌 French English Call Centre Representative (Montreal)
🏢 Intact Financial
📍 Montreal