Support pension participants in Montreal using French and English while managing detailed benefit inquiries and retirement option questions. Aon offers this new position within its growing team.
As a Pension Administration Customer Service Technician, you provide accurate, timely support to participants and serve as a primary contact. You will explain benefits, eligibility requirements, pension options, and associated services. Integrity, attention to detail, and sound judgment guide clear information tailored to individual circumstances.
Key Responsibilities:
- Handle inbound and outbound participant and client calls
- Answer benefits, eligibility, and pension option questions
- Assist with pension documents, forms, and online portals
- Calculate benefit entitlements for specified life events
- Maintain interaction records and resolve complex issues collaboratively
Requirements:
- French and English bilingualism is required
- Previous customer service or call centre experience
- Solid communication, problem-solving, and attention-to-detail skills
- Ability to handle confidential information responsibly
- College or university diploma, or equivalent
Bring bilingual communication, pension administration support, and careful problem-solving to participant service at Aon in Montreal.
📌 Bilingual Pension Customer Service Technician (Montreal)
🏢 Aon
📍 Montreal