Serve BMO customers at 1498 Bay Avenue through banking transactions, needs-based conversations, and guidance on digital options. Deliver personal service across branch channels.

As a Customer Service Representative in Retail Banking Sales & Service, you will support everyday banking and credit card needs. You will identify referrals, handle inquiries, and collaborate with BMO partners to achieve customer experience and branch business results. No prior experience is necessary.

Key Responsibilities:

- Welcome customers and complete banking transactions accurately
- Identify needs and initiate referrals to BMO colleagues
- Explain digital and self-serve banking options
- Review profiles and discuss everyday banking plans




- Escalate complex or unresolved situations to managers

Requirements:

- No prior experience necessary; related post-secondary study desirable
- Robust interpersonal, listening, and problem-solving skills
- Basic verbal, written, organization, and collaboration skills
- Confidence using tablets, smartphones, online tools, and applications
- Professional presence and commitment to helping customers

Bring customer service, banking transaction, referral, and digital guidance skills to BMO's customer-focused branch environment.

📌 BMO Banking Customer Service Representative (Trail)
🏢 BMO
📍 Trail