The application window is expected to close on: 11/26/2026 * The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance* Location requirement: Live in Kanata, Canada or willing to re-locate.
MEET THE TEAM
The Canadian Secure Technical Services (CSTS) team provides cutting-edge technical support at to our Large Enterprise and Government customers via phone, email, web, remote access and onsite redefining the way our customers meet their critical mission and business needs. Support is provided to customers to trouble‑shoot & debug product problems independently. Through collaborative tools,



Cisco intellectual capital and best‑in‑class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.
YOUR IMPACT
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white‑glove” technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer

📌 Technical Consulting Technical Leader (Ottawa)
🏢 105 Cisco Systems Canada
📍 Ottawa