Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role Overview:
As a Staff Site Reliability Engineer supporting our Canada Protected B regulated cloud environment, you will provide senior technical leadership for the reliability, availability, scalability, security, and performance of critical cloud infrastructure and services.
In addition to personally solving complex production problems, you will provide technical leadership across systems, services, and engineering teams. You will take ownership of ambiguous, multi-system reliability problems, influence technical architecture and operational standards, lead significant engineering and automation initiatives, and help other engineers solve difficult problems.




The Staff Site Reliability Engineer is an individual-contributor technical leadership role. Success is measured not only by the problems you personally solve, but by your ability to improve the reliability and operability of the broader setting, influence technical direction, reduce systemic operational risk, and increase the effectiveness of other engineers and partner teams.
Canada Protected B Eligibility:
This role supports a Canadian regulated cloud environment and requires the employee to perform their duties while physically located in Canada.
Candidates must meet applicable Government of Canada personnel security screening requirements, including the ability to obtain and maintain the personnel security status required for the role. Access to Protected B information, assets, or systems requires Reliability Status.
Work Schedule:
This position is part of a 24x5 Site Reliability Engineering operation supporting the Canada Protected B regulated environment. Engineers will be assigned to a fixed day, swing, or overnight shift designed to provide continuous operational coverage Monday through Friday.
Each shift includes eight hours of scheduled work and a one-hour unpaid meal period. Adjacent shifts overlap by one hour to enable structured warm handovers, continuity of active incident response, and

📌 Staff Site Reliability Engineer, Canada Protected B (Toronto)
🏢 ServiceNow
📍 Toronto