Configure Google CCAI Platform solutions using DTMF IVR, call flows, and routing logic in a remote work setting. Miratech supports enterprise digital transformation globally.
As a Senior Google CCAIP Engineer, you will build, configure, and test customer contact center solutions. The work includes IVR menus, queues, routing, CRM integrations, and conversational AI components. You will implement approved specifications accurately, test production-focused configurations, and document technical outcomes.

Key Responsibilities

Build DTMF IVR menus with hierarchies, mappings, prompts, and navigation logicConfigure multilingual messaging, consent prompts, and after-hours notificationsImplement queues, fallback rules, overflow handling, callbacks, and transfersConfigure CRM, virtual agent, Agent Assist,



and desktop integrationsExecute tests, support UAT, and resolve configuration defectsRequirements:
Five-plus years configuring cloud contact center IVR solutionsTwo-plus years hands-on Google Cloud CCAIP experienceUnderstanding of DTMF, routing, queues, transfers, and timeoutsExperience with APIs, webhooks, SDKs, and conversational AI integrationsClear technical documentation and spoken and written EnglishApply Google CCAIP, IVR, routing, integration, and testing expertise to Miratech customer contact center implementations.
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📌 Senior Google Ccaip Contact Center Engineer (Winnipeg)
🏢 Miratech Group
📍 Winnipeg