Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work.
The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion from Genesys A3S Snowflake and Verint WFM feeds, normalize wide-ranging sources, and create Gold-layer reporting structures. Contact centre migrations and Genesys Cloud experience are valuable additions.

Key Responsibilities

Model sales, telephony, agent, and quality reportingDesign Gold-layer Kimball star schemasNormalize flat files, SFTP drops, and REST responsesHandle API pagination, rate limits, and asynchronous jobsExplain trade-offs to engineers and business stakeholdersRequirements:
Deep Kimball facts, dimensions, grain, and SCD expertiseExperience with external Snowflake and vendor exportsStrong relational database and OLTP versus OLAP knowledgeREST API ingestion experience at scaleContact centre or telephony knowledge is beneficialUse Genesys, Verint, and dimensional modeling expertise to architect Miratech’s APEX reporting platform in downtown Toronto.
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📌 Senior Contact Centre Data Architect (Winnipeg)
🏢 Miratech
📍 Winnipeg