Job Description

The Operations Manager is a full-time, permanent opportunity based in Vancouver, BC, working regular business hours in the Pacific Time Zone (PST). This role is responsible for overseeing daily parking operations, including leading a team of Area Managers and field staff, managing client relationships, and driving operational and financial performance.

Key responsibilities
include reviewing parking rates and revenue trends, conducting site visits, communicating with clients, overseeing enforcement operations, managing labour and operational budgets, reviewing staff scheduling and productivity, and coordinating maintenance services. Success in this role will be measured by the ability to maximize gross revenue and profitability, deliver exceptional client service, develop high-performing teams, and continuously improve operating standards.
Skills and Requirements
5+ years of District Management, Operations Management, or comparable multi-site leadership experienceProven experience leading managers and field-based operational teamsDemonstrated experience managing a large portfolio of clients, accounts, or locationsStrong P&L; management experience, including budgeting, revenue analysis, labour costs, and operational expensesProven leadership and people-management skillsStrong verbal and written communication skillsExperience managing and developing client relationshipsDemonstrated negotiation and problem-solving skillsProficiency with Microsoft Office applicationsKnowledge or understanding of ERP systemsExperience in parking operations, property services,



facilities management, transportation, security, or another multi-site service environmentExperience reviewing revenue trends and identifying opportunities to improve revenue and profitabilityExperience managing labour scheduling and field productivity metricsExperience overseeing geographically dispersed teams and conducting multiple site visitsExperience coordinating maintenance services and third-party vendorsStrong entrepreneurial mindset with the ability to adapt quickly to changing client and operational needsProven track record of improving client service and operating standardsAbility to balance strategic leadership with hands‑on operational managementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment chance/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
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📌 Operations Manager (Winnipeg)
🏢 Insight Global
📍 Winnipeg