Technical Writer# Careers at Interac Corp.## Technical WriterApply: Toronto: Full time: Posted 30+ Days Ago: REQ-2194Who We Are:Every transaction matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus, and high-performance application developers? Reporting to the Leader, Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will work with cross-functional teams and Agile squads to produce documentation in support of assigned projects. Because compliance is within our mandate, the Technical Writer will also be heavily involved in ensuring content supports our compliance with industry standards. What You Will Do:* Building a rapport with subject matter experts across teams and squads to generate transparent and accurate content that is up-to-date, effective, and user centric.




* Fostering a culture of continuous improvement within the team by consistently refining and optimizing our processes and documentation practices.
* Adopting and practicing the Agile principles and values followed by Interac.
* Creating, developing, and maintaining exceptional technical documentation in the form of procedures, policies, processes, standards, as well as build and play books.
* Guiding the creation of well-structured repositories to track documentation and affiliated references for a project or ongoing operation.
* Periodically reviewing and updating the library of technical terms and documentation knowledge base.
* Staying updated with industry trends and best practices in content writing and sharing insights with the team.
* Developing and publishing best practices and resources to enable Interac employees to effectively self-manage knowledge and use related tools.What You Bring:* 5+ years of professional technical writing, editorial, or copywriting experience.
* A degree in Information Technology, Computer Science, Technical Communication English or a related discipline, such as Communications, Journalism, or English.
* Experience engaging with, guiding, and extracting knowledge from technical subject matter experts.
* General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and/or middleware.
* Familiarity with standard IT Service Management (ITSM)



operational practices and processes like DevOps, DevSecOps, and ITIL.
* The ability to create clear, accessible writing with a keen eye for consistency and technical accuracy.
* Your critical thinking skills help to inform your decision making.
* In-depth knowledge of Word, PowerPoint, and Excel as well as building and using their templates.
* Experience with knowledge management tools, such as Confluence, Lucidchart, MS Teams, SharePoint, and ServiceNow Knowledge Base is an asset.
* in Canada in a full-time capacity.What We’re Offering:The hiring range for this position is $80000-$90000 CAD , and you will also be eligible for our short-term incentive plan. Generous vacation and wellness days to help you recharge
* Comprehensive employer-paid benefits coverage for peace of mind
* Market-leading employer-funded RRSP program to invest in your future
* Flexible hybrid work model for better work-life balance
* Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
* Pregnancy and parental leave top-up to support growing families
* Charitable donation matching with United Way to amplify your impactWhy Join Us?When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Investing in the Future
- Help us unlock digital prosperity for all Canadians.
* Inspiring Community
- Work in an ecosystem where we lift each other up and rise together.
* Intentional Support
- Enjoy flexible, supportive offerings that prioritize your total wellness.Additional Pre-Employment

Requirements:
To ensure the integrity of our organization, successful candidates will be required to complete background c

📌 Technical Communicator (Winnipeg)
🏢 Interac
📍 Winnipeg