Use merchant operations expertise and SQL insights to improve customer experience, efficiency, and financial health across Uber delivery partnerships.
As a Customer Success Manager, you will serve as a trusted operational advisor to Uber merchants. You will use dashboards, reporting tools, and performance metrics to translate insights into recommendations. Close collaboration with Account Managers supports account strategy, revenue growth, product adoption, and merchant satisfaction.

Key Responsibilities

Optimize merchant operational health across delivery performance areasTranslate performance insights into recommendations for Account ManagersLead quarterly business review preparation and presentationsSupport upselling and cross-selling with Account ManagersAdvocate cross-functionally to resolve merchant issuesRequirements:
At least four years of full time experienceBachelor’s degreeBackground in sales, success, account management, or retailExperience using metrics to inform business decisionsAbility to present and influence varied stakeholdersBring analytical judgment, operational excellence, and account collaboration to strengthen merchant outcomes across Uber’s delivery platform.
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📌 Uber Merchant Operations Success Manager (Winnipeg)
🏢 Uber
📍 Winnipeg