Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, solid business acumen, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers’ Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events. As a TAM, you will occasionally be the point of contact for significant incidents,



being responsible for the customer’s expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs. This is a remote position open to candidates based in Canada. Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. At Samsara, we win together, celebrate together and support each other. Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting. Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met. Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations.



Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara. Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement. Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities. Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs. A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context. 7+ years of experience in technical account management, customer success, or a similar role. We welcome applications from candidates with a bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields. Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software and AI technology. Demonstrated ability to build and maintain customer relationships. Business acumen with a focus on understanding customer needs through a data-informed approach. Python coding skills, allowing you to provide enhanced technical support and solutions to our customers. Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment. Organized, with a commitment to maintaining accurate account records. Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred). The range of annual base salary for full-time employees for this position is below. O

📌 Technical Account Management manager (Winnipeg)
🏢 Samsara
📍 Winnipeg