Use English and French to support customers in Brampton through phone, chat, and email while solving shipment-related concerns. The role offers hybrid work after training.
This full time contract position provides customer service across multiple communication channels. You will deliver shipment updates, investigate service issues, schedule pickups, and maintain accurate customer records. Strong communication, problem-solving, multitasking, and telephone etiquette are central to the work.
Key Responsibilities:
- Respond to inbound phone, chat, and email inquiries
- Manage up to three customer chats simultaneously
- Provide tracking, delivery, address, and proof-of-delivery information
- Investigate concerns and coordinate internal issue resolution
- Document interactions and resolutions accurately
Requirements:
- Fluency in spoken and written English and French
- Previous call centre or customer service experience
- Strong problem-solving and decision-making skills
- Ability to meet service, quality, and performance targets
- Minimum typing speed of 38 WPM with 90% accuracy
Apply bilingual communication, shipment support, and multitasking skills as a Customer Service Advisor serving Brampton customers across channels.