Troubleshoot computer systems, software, networks, and peripheral devices for Rush Street Interactive staff in a broad IT support function.

The Service Desk Analyst combines technical diagnosis, asset support, documentation, and project participation. You will install and maintain systems, manage support records, assist with IT asset lifecycle activities, and escalate issues when required. Familiarity with operating systems, Microsoft Office, SharePoint, and remote support tools supports this work.

Key Responsibilities:

- Troubleshoot computer systems, networks, and peripheral devices
- Install and configure software applications and computer systems
- Maintain accurate support documentation and ticket records
- Assist with IT inventory and asset lifecycle management




- Contribute technical support to IT projects and initiatives

Requirements:

- Degree in technology or equivalent qualified experience
- Experience with Microsoft Windows, Apple macOS, and Linux
- Knowledge of Microsoft Office and SharePoint applications
- Familiarity with remote support and ticketing systems
- Ability to manage multiple priorities with minimal supervision

Use hardware, software, documentation, and asset management expertise to strengthen Rush Street Interactive’s internal IT support.

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📌 IT Support Analyst Hardware Software (Toronto)
🏢 Rush Street Interactive
📍 Toronto