Lead inside customer service teams onsite at Grainger, using customer expertise and operational leadership to improve service, growth, and profitability.The Inside Customer Service Representative Manager provides leadership and guidance for Customer Service. This manager translates strategy, drives change management, and identifies customer solutions. The position leads business decisions, operational excellence, employee development, and internal partnerships for WFS Ltd.Key Responsibilities:
Translate strategic direction for Inside Customer Service RepresentativesDevelop Customer Service Centre functional strategyReview performance metrics and create improvement plansCoach team members and conduct performance reviewsPresent business results during Quarterly Business ReviewsRequirements:
Post-secondary education and experience, or five equivalent yearsCustomer service and leadership experience meeting role requirementsStrong presentation and communication skillsProficiency in MS Office, S2K, CRM, and call centre technologyVehicle and driver's license requiredApply customer service leadership, change management, and operational expertise as Grainger's onsite Inside Customer Service Manager.
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