Build workforce optimization services at Miratech using mathematical modeling and OR-Tools for large-scale contact center planning. Work remotely from anywhere.As a Senior Operations Research Engineer, you will join the Workforce Management product stream. Apply constraint programming, algorithm design, and software engineering to forecasting, scheduling, staffing, coverage management, and resource allocation. Collaborate with Product, architects, workforce experts, and engineering teams to deliver production-grade optimization services.Key Responsibilities:
Design optimization models for contact center workforce planningImplement schedule optimization with OR-Tools and CP-SATFormalize business rules into maintainable constraint modelsBuild solver services meeting latency targetsValidate schedule quality, scalability, accuracy, and performanceRequirements:
Six or more years designing production optimization solutionsProduction experience with OR-Tools or comparable solversKnowledge of linear, integer, or stochastic optimizationExperience solving workforce or resource scheduling problemsProficiency in Java, Python, or C++Apply optimization, constraint programming, and software engineering to workforce scheduling challenges within Miratech’s global WFM platform.
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