Drive SaaS client onboarding for Flipp across Canada, combining timeline management, stakeholder communication, and product integrations in a remote-first environment. This Customer Success Implementation Manager leads customized onboarding plans and retailer product integrations. You will coordinate internal teams, clients, product, and engineering through project completion. The position emphasizes training, documentation, reporting, risk mitigation, and clear updates for technical and non-technical stakeholders.
Develop onboarding plans based on customer goals
Create project plans for retailer integrations and launches
Conduct training sessions and create delivery documentation
Coordinate resources, roadmaps, risks, and program ceremonies
Five or more years in implementation, project management, or customer success
Ability to manage multiple complex projects simultaneously
Robust workback schedule and timeline management skills
Analytical problem-solving and risk mitigation abilities
CRM or project management platform experience
Use project management, onboarding, communication, and integration skills to support successful Flipp launches and customer outcomes across Canada.