Support guests from the concierge desk at InterContinental Toronto Centre, using fluent English, service judgment, and accurate follow-up in downtown Toronto. This Full-Time Concierge role serves travelers within InterContinental Hotels & Resorts. You will respond to concerns, communicate outstanding issues to management, maintain the desk’s presentation, and assist with luggage or the bell stand. The position involves frequent guest and third-party interaction.

Key Responsibilities:

Respond appropriately to guest concerns and complaints

Communicate unresolved requests to management for follow-up

Maintain a neat, orderly concierge desk and area

Assist the bell stand and provide luggage assistance

Coordinate daily communications with other departments

Requirements:

High School diploma or equivalent

One year concierge or related experience required

Fluent English; other languages preferred

Ability to handle phones and computer keyboards

Ability to lift or carry items up to 25 pounds

Apply your guest relations, communication, and service coordination skills as Concierge at InterContinental Toronto Centre in downtown Toronto.

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📌 Guest services agent - hotel (Toronto)
🏢 IHG Hotels & Resorts
📍 Toronto