Position Description: CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We take pride in maintaining solid client relationships, reflected in our exceptionally high customer satisfaction rates.

Every day, our associates help hundreds of clients process payroll for their employees across a variety of industries. In this role, you will contribute to the success of local businesses while working within a dynamic team of more than 700 professionals serving over 62,000 clients.

Ongoing learning opportunities through comprehensive paid training in Canadian payroll.

Weekday daytime schedule for a better work-life balance.

Employee Assistance Program (EAP), health and wellness programs, comprehensive insurance -coverage, and financial assistance for job-related studies.

Career development supported by a professional growth plan.

Flexible benefits tailored to your needs, including customizable insurance plans, telemedicine, and much more.

Provide advisory support to key clients on application, legislative, and technological matters.

Identify sales opportunities within the client portfolio and promote complementary modules and services such as Human Resources, Time Management, Employee Self-Service, and others.

Manage the client presentation process by coordinating meetings with Product Specialists and ensuring follow-up throughout the entire sales cycle.

Serve as the liaison between key clients, internal stakeholders, and business partners.

Document all client interactions and perform annual client satisfaction evaluations to ensure business unit objectives are achieved.





College diploma in Administration, Accounting, or a related field, or an equivalent combination of education and relevant experience.

Minimum of 8 years of payroll experience.

Minimum of 3 years of account management or existing client management experience.

Valid driver's license and ability to travel to client locations.

Strong analytical, organizational, and planning skills.

Customer-focused mindset.

Knowledge of various payroll solutions.

Proficiency with Microsoft Office applications.

Excellent verbal and written communication skills in both French and English (required).

Assets

Completion of the "Understanding Payroll Principles" and "Mastering Payroll Legislation" programs from Cégep Ahuntsic, or

Payroll Compliance Practitioner (PCP) certification from the National Payroll Institute (formerly the Canadian Payroll Association).

Customer Service & Support

French

We benefit from our collective success and actively shape our company’s strategy and direction.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Account Management Director (Quebec City)
🏢 CGI
📍 Quebec City