Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Sandman Hotel Group and Sutton Place Hotels are seeking enthusiastic Reservations Agents for our Guest Support Centre. We'll train you to become an encyclopedia of knowledge on our hotels and the communities that we serve. You relish the opportunity to help our guests to plan their perfect trip and are a valuable ambassador for Sandman Hotel Group and Sutton Place Hotels. So much so, that we're pleased to offer a competitive compensation package, work from home and flexible schedule. Minimum typing speed of 60 WPM; Fast computer data entry skills.
All necessary tools/hardware including laptop, computer mice, and headset will be provided to facilitate work duties.
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Preferred experience in customer relations, ideally in hotel reservations or front desk environment.
Excellent command of the English language, knowledge of the French language is an asset.
Must be able to commit to a Full-Time training with approx. 120 hours of training time.
Applicants must be flexible with work schedule. Position entails various shifts which may include weekends and holidays.
Utilize effective selling techniques to promote all properties.
Respond to inquiries pertaining to individual hotels, including room types, rate, facilities, as well as surrounding areas.
Excellent customer relations and typing skills with professionalism on the telephones.
Computer literate with knowledge of a variety of computer software applications.




TravelClick, Opera Cloud (Micros|Oracle) would be an asset.

WORK FROM HOME REQUIREMENTS:

personal devices are not to be used for work purposes.
A dedicated, private workspace equipped with a door that can be closed, allowing for uninterrupted work.
Working from public/shared spaces, coffee shops, or areas with unsecured shared internet access is not acceptable for the designated work location.
A hardwired or wireless internet connection with a minimum speed of 50 Mbps or higher is mandatory for this role. Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
Extended Health, Dental, Vision & Life Insurance
At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal chance employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. NPC uses AI enabled tools to assist with application management. We do not use AI to screen, assess or select applicants for this posting. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email View email address on jobs.swagapp.com.

📌 Construction Support Specialist (Calgary)
🏢 Sandman Hotel Group
📍 Calgary