Make OLIS easier for clients through structured case ownership, digital demonstrations, and professional support across CACEIS entities. This Client Services Officer supports the OLIS platform within CACEIS Digital Client Services. You will manage client cases independently, involve specialized teams when required, and maintain explicit communication throughout resolution. The position contributes to onboarding, digital tool adoption, and improvements to client workflows and data solutions.

Key Responsibilities:

Act as the first contact for clients and prospects

Own selected cases from initial concern through follow-up

Coordinate internal and external stakeholders to deliver solutions

Provide online or in-person OLIS demonstrations





Contribute business requirements for digital tool improvements

Requirements:

Proactive approach with confidence taking ownership independently

Ability to prioritize multiple incoming requests calmly

Problem-solving mindset and willingness to build knowledge quickly

Ability to collaborate across teams and international entities

Rigor when administering access rights and handling data

Use your communication, coordination, and digital support strengths to improve OLIS client experiences throughout CACEIS services.

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📌 International Support Specialist (m/f/d) (Montreal)
🏢 CACEIS
📍 Montreal