Tier 2 (Montreal): 86,063 CAD - 137,700 CAD
Tier 2 (Montreal): 114,103 CAD - 182,564 CAD
In addition to base salary, this position is eligible for equity. Phaidra builds AI agents for AI factories.
As demand for AI grows, data centers need to get more out of the power and infrastructure they already have. Power, cooling, and compute are closely connected, and making them work efficiently is one of the biggest challenges in scaling AI.
Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and OT systems, helping teams find problems faster and use existing resources more effectively. Operators use Phaidra to optimize performance, reliability, and efficiency. From helping technicians get to the root cause of an issue to optimize cooling and power allocation, our work helps data centers maximize tokens per watt.
Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. Our team has a track record of applying AI to the toughest problems. We achieved superhuman performance with DeepMind’s AlphaGo and cut the energy needed to cool Google’s data centers by 40%. We know AI deeply, and we know how to apply it in production for massive impact.
They help our team deliver excellence consistently and build an engaging, supportive culture.
Phaidra is headquartered in the USA, but we are 100% remote with no physical office. Phaidra helps customers apply AI to complex industrial and data-center environments. As a Technical Program Manager (TPM), you’ll lead customer-facing programs that bring Phaidra’s software into operation—coordinating deployments, expansions, and ongoing delivery across customer and internal teams.
You’ll work closely with customers, Solutions Engineers, and colleagues across engineering and product, keeping priorities visible and surfacing risks early.
You’ll bring curiosity, ownership, transparency, direct communication, an outcome-focused approach, and empathy for customers and teammates. You’ll favor clear plans and fast feedback while adding enough process to help teams deliver—not process for its own sake.
Lead technical customer programs from kickoff through deployment and ongoing support, including phased and multi-site rollouts.




adapt plans as customer needs and technical realities evolve.
Serve as a trusted day-to-day program contact: communicate status, decisions, risks, and changes clearly; Coordinate customer, Solutions Engineering, and internal engineering and product partners to resolve blockers and deliver high-quality outcomes.
Triage customer issues, establish priorities, track actions through resolution, and engage the right technical partners when escalation is needed.
Bring customer context and feedback into internal discussions so teams can make informed product, tooling, and process improvements.
Improve repeatable deployment and support practices through useful documentation, playbooks, and lightweight operating rhythms.
Keep program health, risks, decisions, and progress visible to stakeholders; Demonstrated experience leading complex technical programs or projects from planning through delivery, ideally in a customer-facing environment.
Strong communication and relationship-building skills, including the judgment to deliver difficult updates directly and constructively.
A structured, pragmatic approach to planning, prioritization, issue resolution, and risk management.
Technical curiosity and the ability to understand unfamiliar systems, ask practical questions, and translate between customer needs and technical work.
A customer-focused mindset, strong ownership, and comfort working through ambiguity and changing priorities.
Minimum of 3+ years of technical project management experience
Experience working with diverse, remote teams to support enterprise customers.
Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
Experience with both waterfall and agile scheduling tools
Work with data centers, industrial or building controls, automation systems, HVAC, chillers,



cooling systems, or other critical infrastructure.
Understanding of mission critical cooling systems and their applications within data centers and other industrial facilities.
Strong proficiency in working with industrial operations teams and contributing to solving field operations related problems and challenges.
Project Management Professional (PMP) certification.
Customer deployments of software, AI/ML products, or operational technology across multiple sites.
Technical support, commissioning, implementation, or service-delivery programs.
Relevant domain experience is valuable, but we’re also interested in people with strong technical program leadership who can learn the environment quickly.
You will have a solid understanding of what Phaidra does, how our software is deployed, and the customer problems it solves.
You will have met with team members across Phaidra—including Solutions Engineering, engineering, and product—and started building the relationships that will help you be successful.
You will have become familiar with our deployment and support processes and the tools we use to plan and track customer work.
You will have met our customers and the teams you'll work with day to day.
You will understand how a customer program moves from kickoff through deployment and into ongoing support.
You will have shadowed a live deployment or rollout and seen how plans adapt as customer needs and technical realities evolve.
You will own day-to-day program management for at least one customer program.
You will be running the rhythms that keep scope, milestones, risks, and decisions visible to stakeholders.
You will be contributing to the playbooks and documentation that make our deployments repeatable.
Meeting with People Operations team member (30 minutes)
Meeting with Hiring Manager (45 minutes)
Meeting with Technical Program Manager (30 minutes)
During your interview, Kula's AI Notetaker will record a transcript of the meeting to allow the interviewer to focus on the interview, not the note taking.
US Residents
Canada Residents
Tier 1 (Vancouver, Toronto): 92,210 CAD - 147,536 CAD
Tier 2 (Montreal): 86,063 CAD - 137,700 CAD
Tier 3 (Waterloo, Ottawa, Calgary): 73,768 CAD - 118,029 CAD
Tier 4 (Smaller cities / rural areas): 67,621 CAD - 108,193 CAD
Senior-level
US Residents

📌 Technical Program Manager (Remote) (Montreal)
🏢 Phaidra
📍 Montreal