Lead agile service delivery as an Agile Service Delivery Manager in a hybrid role. Drive technology projects, enhance team performance, and ensure exceptional customer experiences.
The Agile Service Delivery Manager is pivotal in managing high-impact projects and aligning them with business goals. With over seven years of experience, your analytical leadership will facilitate agile practices across cross-functional teams and streamline service delivery processes. You'll coordinate incident management, prioritize backlogs, and deliver comprehensive performance reports while fostering a culture of continuous improvement.
Key Responsibilities:
- Lead end-to-end service delivery across agile teams - Oversee incident and change management processes - Facilitate agile ceremonies and coach teams - Develop performance reports for stakeholders - Manage project risks and dependencies
Requirements: - 7+ years in IT service delivery and project management - 3+ years in an agile environment - Proficient in Jira, Confluence, and ServiceNow - Solid leadership and communication skills - Bachelor's degree in related field
Elevate service delivery and project management by leveraging your agile expertise to enhance customer satisfaction.#J-18808-Ljbffr