primarily weekdays. May be required to work some evenings and weekends
Location: 962 Bloor St West and in the Community
Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.
Sistering envisions a world where all women and trans people, in all our diversity, are valued; a world where we are secure and supported, treated with dignity, and given the respect we deserve. Our goal is to create a safe, non-judgmental space for women and trans people who are socially isolated, poor, homeless or precariously housed. Guided by principles of Anti-Oppression and Anti-Racism, Sistering works to change the social conditions that endanger women and trans people’s welfare.
Sistering’s programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment and Spun Studio social enterprise, and individual and systemic advocacy.
We respect our participants and are here to respond to participants’ needs, where they are at, in the moment, to support participants to learn how to reduce harm and/or increase safety.
This leadership role is responsible for team development and for service coordination, integration, and continuous improvement. The Program Manager will also provide case support workers with clinical supervision and contribute to planning and implementation.
The successful candidate brings a deep commitment to supporting homeless and marginalized women and transgender people along with solid leadership,



administrative, and case management expertise.
This role involves leadership, administration, and service evaluation and continuous improvement.
Manage and support Case Support front-line staff
Provide staff with debriefing and capacity-building through coaching and mentorship
Oversee and guide case management practices and data collection
Lead onboarding, training, work-planning and follow up in collaboration with the Executive Director
Support continuous improvement of service quality through data collection, evaluation, service development, and change management
Ensure compliance with policies and address issues as needed
Service & Administrative Management
Collaborate with the Executive Director on policy and process design and implementation, program development, and budget planning
Ensure programs are culturally responsive and meet the needs of diverse communities
Ensure compliance with relevant service standards and regulatory requirements
Continuously improve services using evaluation, review, redesign, and change management techniques
Advocacy and Community Building
Develop and maintain professional relationships, collaborations, and partnerships with partners in the sector and in the community and with funders




Engage in and support advocacy to address systemic issues of homelessness, poverty, and marginalization
Support staff in developing critical analyses of social issues and advocacy approaches
Collaborate with service users to identify priorities and strategies for social change
Bachelor of Social Work (BSW) or a relevant equivalent required; Master of Social Work (MSW) or a relevant equivalent preferred

- 3 years of leadership, management, and supervision experience
- Experience providing clinical supervision in trauma-informed, harm reduction environments
- Proven experience working with women and transgender people with complex needs, including homelessness, mental health, substance use, and trauma
- Experience in peer-led programming and participant advocacy
- Excellent communication and writing skills
- Strong organizational, budget management, and reporting capabilities
- Proficient in Microsoft Office Suite and familiarity with CRMS or similar case management systems

Group health and dental benefits
~ Generous time-off policies (vacation days, sick time, and personal days)

The manager in this position works in the office and community. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in proximity of animals.
we welcome and encourage applications from black, racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities.

📌 Program Manager, Evening Shift (Toronto)
🏢 SISTERING
📍 Toronto