The Royal Canadian Mint (the Mint) is hiring a Supervisor, Retail and Tour Operations who can thrive in a dynamic and inclusive setting.
Reporting to the Manager, Retails Operations, the Supervisor is responsible for the day-to-day leadership of the Ottawa Retail location. This role plans, organizes and monitors daily the work of all retail staff as well as manages the operations of the tour walk which hosts over 100K visitors annually. Manages staff to ensure goals and targets are in alignment with business objectives and recommends training to resolve any identified gaps.
Apply management techniques and methods to mentor employees and improve work practices and functions
National Capital Commission, Canadian Museum Association, Tourism Ottawa, etc.) involved in advertising, visitor programming/commercial institutions and museums for product development, visitor services and museum exhibits.
Accountable for the fiscal year-end in-store inventory report for the official verification with the Auditor General’s department.
Execute on customer-focused strategies to provide enhanced relationship with the Mint’s core customer base and for the development of new potential business relationships.
Ensures that customer inquiries, requests and complaints are handled in a prompt and courteous manner.
Executes on retail and tour operation strategies for the Boutique as defined by the Manager,



Retail Operations.
This opening is to be filled on a shift work basis.
Languages Requirements:
Proficiency in both official languages (English & French) is required at the time of hire. If no qualified candidate fully meets the linguistic profile of the position, other bilingual profiles may be considered, in accordance with the Mint’s Staffing Policy.
University degree or certificate in related area or a combination of education and relevant work experience will be considered.

Minimum of 5 years of related business experience.
Minimum of 3 years of progressive management experience, preferably in a unionized environment
Manage a work function or small unit by focusing on the achievement of tactical objectives. This includes performance and attendance management, recruitment, and the administration of the collective agreement, if applicable.
Operate within a 3- to 6-month time frame and set own priorities as well as those for others within the unit in alignment with short-term objectives.
The Mint is committed to building an inclusive workforce that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.

📌 Manager, Retail Store Operations (Ottawa)
🏢 Mint
📍 Ottawa