Shape Premier Services at PartnerStack through customer success, process design, and data-driven partnership growth. This role supports assigned SaaS accounts globally. As a Premier Services Partner Manager, you will advise selected customers, manage current accounts, and influence PartnerStack’s evolving offering. You will combine strategy, execution, analysis, and client communication to improve partner programs. Your work will support scalable processes, product feedback, and customer outcomes.

Key Responsibilities:

Own assigned accounts and drive optimization, revenue, and measurable ROI

Build scalable processes and playbooks for Full Service

Analyze engagement data and program performance

Deliver executive business reviews focused on partnership growth

Drive onboarding,



renewals, and expansion opportunities

Requirements:

Four or more years in customer success, partnerships, or SaaS client-facing work

Experience building or significantly improving processes from scratch

Ability to turn metrics into decision-influencing narratives

Solid communication with executives and product teams

Understanding of affiliate, referral, reseller, or co-sell ecosystems

Bring customer success, process architecture, and partner ecosystem expertise to Premier Services at PartnerStack and AppDirect.

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📌 Head of Services partnerships (Toronto)
🏢 AppDirect
📍 Toronto