Job Description Account Manager

The Account Manager is responsible for delivering high-quality and efficient service to both internal and external clients, serving as a critical partner to the underwriting teams and placing brokers. Working closely with the Senior Account Manager (Sr.AM) and underwriting teams, the AM focuses on maintaining service excellence, managing the book of business, and achieving key metrics in retention, profitability, and growth. Leveraging expertise in Property & Casualty (P & C) commercial insurance, the AM contributes to the company's overall success by building and maintaining relationships with underwriters and brokers, ensuring exceptional customer service, and facilitating new account marketing and renewal retention efforts.

Policy Administration and Processing

Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements. Review policy documents for accuracy and compliance with regulatory standards. Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.

Relationship Building, Client Engagement and Communication

Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service. Data Management and Documentation

Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed. Utilize diary systems to track and manage information flow and deadlines effectively.



Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements. Review underlying policies and endorse changes as needed. Adhere to compliance standards and maintain accurate account files and underwriting documentation. We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

High school diploma or equivalent required. Undergraduate degree in business, finance, or related field preferred, but not required. Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required. Solid understanding of Property and Casualty insurance coverage is necessary. Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary. Strong aptitude for learning new computer/software programs is required. Strong customer service skills and professional attitude are required. Strong organization and time management skills.

Able to organize and prioritize work with limited supervision.





Strong customer services skills

Building Relationships: Build and maintain professional networks with internal and external customers.

Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

In this role, you will typically be required to: Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week. $Much of the work involves using computers for data entry, analysis, and communication. While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

Competitive target incentive compensation, with awards based on overall corporate and individual performance.

Medical plans for you and your family.

Retirement plans.

Paid vacation.

This posting is for an existing vacancy. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new setting, AXIS has the right challenges and career opportunities for you. We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

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📌 Account Manager Grocery (Toronto)
🏢 AXIS Capital
📍 Toronto