Account Manager Application Deadline: 27 November 2026 Department: Sales & Account Management

Employment Type: Permanent - Full Time

The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.

We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable workplace . The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This role oversees contracts, billing, and service delivery, while supporting accurate data collection, reporting, and audit.

Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.

Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.

Work with Business Development and Compliance teams to ensure accurate data collection, reporting, and payment processing for clients.

Review and audit client data processes to understand how they gather and report information.

Provide training and support to clients to help them understand requirements and ensure compliance.

Deliver excellent customer service by responding quickly to inquiries, anticipating client needs,



and escalating urgent issues when necessary to maintain client satisfaction and retention.

Identify opportunities to enhance workflows and expand service offerings to better support clients.

Bachelor’s degree in Business, Sustainability, or a related field (required).

- 2–3 years of experience in account management or a client-facing role.
- 1+ years of experience in the sustainability, environmental compliance sector, or a related field is preferred but not required.
- Experience supporting data management, reporting, and working with client or operational data.
- Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
- Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.

Plan for the future with confidence—our employer-matching RRSP contributions help you build long-term security.

Wellness Account: Use your wellness account for gym memberships, mental health resources, fitness classes, and more.

Flexible Work Options: Enjoy flexible hours and a hybrid work model (remote/in-office) that fits your lifestyle.

Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.

Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.

Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Accessibility and Inclusion

Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request.

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