PHIL is a Series D health-tech company building the platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers so patients can get their medication quickly and affordably.
Our digital hub and pharmacy platform handles everything from enrollment and benefits verification to prior authorization, copay support, and home delivery. For manufacturers, that means more patients start therapy and stay on it, plus the commercial insight to keep improving access.
We’re hiring a Director of Client Success to own the relationship with a small portfolio of our largest pharmaceutical manufacturer clients. This is a strategic relationship-ownership role, not a message-passing or project-management role. Be accountable for the health, renewal, and growth of each account, and serve as the primary executive point of contact.

- Build relationships across market access, commercial, and patient services, from day-to-day program teams to VP and SVP leaders.
- Spot client needs and risks early, so clients never raise a problem PHIL didn’t already know about.
- You’ve met every key stakeholder at your accounts, learned how PHIL’s programs work end to end, and built an account plan for each client.
- You’ve led a business review for each account, and clients are coming to you first with issues and priorities.
- Your accounts are renewing and growing, each has an executive sponsor at VP level or above, and you’ve surfaced at least one new-brand opportunity to Business Development.





Pharma experience helps, but it isn’t required.

- Experience owning B2B enterprise client relationships, with accountability for retention and growth
- Experience at a startup or growth-stage company
- Executive presence, with a track record of building trust with senior client leaders
- A solid sense of urgency: you respond fast, follow through, and get ahead of problems instead of reacting to them
- Ability to travel regularly for in-person client visits and to take Eastern Time meetings

At PHIL, we’re tackling one of healthcare’s most persistent challenges: helping patients access the medications they need without unnecessary delays, complexity, or financial barriers.
As a growing Series D healthcare technology company, we’re building solutions that connect patients, prescribers, pharmacies, and pharmaceutical manufacturers to improve the prescription experience.
This is an opportunity to make a meaningful impact at a pivotal stage of our growth, helping shape solutions that improve patient access and support PHIL’s continued expansion.
Fully remote working environment available in the following states: Full benefits (medical, dental, vision)
- Paid Parental Leave
We welcome applicants of all backgrounds and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

📌 CHARGÉ DE CLIENTÈLE (H/F) (remote)
🏢 Phil
📍 Canada