Join our Procurement Operations team and play a critical role in delivering efficient, compliant, and customer-focused procurement services across North America. As Manager, Transaction Operations, you will oversee transactional procurement activities, partner with our MGS offshore delivery team, and lead more complex sourcing and contracting engagements. This is an excellent opportunity for a procurement professional looking to combine operational leadership, stakeholder engagement, sourcing expertise, and process improvement to drive measurable business value.

Coordinate day-to-day activities with the MGS offshore delivery team.

Manage stakeholder escalations and procurement-related inquiries.

Support contract negotiations, commercial reviews, and supplier evaluations.

Monitor operational KPIs, service levels, and cycle-time performance.

Ensure compliance with procurement policies and governance requirements.

Identify and implement process improvement and automation opportunities.

5+ years of procurement, sourcing, vendor management, contract management, or procurement operations experience.

- Experience managing supplier engagements and procurement transactions.
- Strong understanding of sourcing, contracting, procurement governance, and supplier management.
- Experience working within a shared services or offshore delivery model.
- Strong stakeholder management, communication, and analytical skills.
- Bachelor's degree or equivalent experience.

Experience with Ivalua, SAP, Coupa, Ariba, Fieldglass, or similar procurement platforms.

Experience supporting procurement transformation and process improvement initiatives.





Knowledge of supplier negotiations and commercial evaluations.

You'll help shape and modernize procurement operations across North America.

You'll work with global stakeholders and offshore delivery teams to drive meaningful business outcomes.

You'll have opportunities to contribute to procurement transformation, automation, and AI-enabled initiatives.

We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

92,900.00 CAD - $142,900.00 CAD

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( .

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📌 Head of Customer Operations Management (Toronto)
🏢 Manulife
📍 Toronto