Job Title: Client Services Coordinator (on a Casual basis) Vacancies: This posting is for (1) new role

Montreal , QC (Detailed office location information can be found by visiting this link:

Salary Band: 3 ($25.64 CAD per Hour)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the secure & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.

This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.

Provide a high level of customer service within the context of the program delivery model

Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming

Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)

Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.

Collect and monitor program data in RDP database

Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.

Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.





Actively participate in team meetings and training sessions and provide input to program challenges and shared projects

Ensure standards, policies and procedures are implemented and maintained.

Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork

Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.

Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)

Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.

Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.

Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Knowledge of initiatives, goals, standards and policies of Lodge services.

Knowledge and understanding of related activities/initiatives of our community health partners.

Bilingualism (French/English) is highly preferred, with French being required and English being an asset due to the organization’s nationwide operations

Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds

Ability effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.

Strong PC skills and operation of standard office equipment

Must have the ability to work a flexible work schedule (mornings, afternoons & evenings shift work).





Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.

Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience

Proficiency with desk top applications, including but not limited to Microsoft Office

Previous experience and/or training in engaging and leading volunteer teams

CPR-C certification, First Aid and WHIMIS an asset.

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

At CCS, we celebrate individuality and the strength of diversity. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting View email address on apply.j-vers.com intelligence (AI) tools may be used to assist with certain administrative or screening tasks; We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values.

📌 Evening Client Service Coordinator (Montreal)
🏢 Canadian Cancer Society
📍 Montreal