Support TERMONT employees directly as an IT Technician, resolving user requests and maintaining reliable technology across Montreal West terminals. In this full-time, one-year temporary contract, you will serve as the first IT support contact for both terminals. The work combines customer service, issue diagnosis, equipment troubleshooting, and operational monitoring. Support may extend outside regular business hours when operational needs require it.

Key Responsibilities:

Act as first IT support contact for all terminal employees

Assist users with equipment, software, and business systems

Follow up on requests and meet required service levels

Monitor infrastructure performance and address operational incidents

Support gatehouses, workstations, printers,



servers, and telephone systems

Requirements:

Information technology or technical support education

Experience providing user support and equipment troubleshooting

Ability to diagnose issues and recommend effective solutions

Flexibility for support needs outside regular business hours

Excellent written and spoken French and English

Bring dependable service desk judgment, technical troubleshooting, and bilingual communication to TERMONT’s operational technology setting.

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📌 IT Service Desk Technician (Information Technology Support A) (Montreal)
🏢 SSA Marine
📍 Montreal