About UsAt Dental Specialty Group Kitchener, we pride ourselves on delivering patient-first, contemporary dental care in a warm and welcoming environment. We are looking for an organized, energetic Administrator to join our growing team.Position SummaryAs our Front Desk Administrator, you are the first point of contact for our patients. You will manage patient flow, scheduling, coordinate complex schedules, billing, and ensure our daily operations run seamlessly.Key ResponsibilitiesPatient Experience:Welcome patients, manage the check-in/check-out process, and handle multi-line phone inquiries with professionalism and warmth.Scheduling Optimization:Manage the appointment book, coordinate emergency walk-ins, and minimize scheduling gaps.Insurance & Billing:Verify dental insurance benefits, submit pre-authorizations, process payments, and manage claims submission/co-payments.Records Management:Maintain accurate electronic patient charts, update medical histories, and ensure strict compliance with privacy regulations (like HIPAA).Office Coordination:Manage incoming correspondence, follow up on outstanding accounts receivable, and collaborate with clinical staff to ensure a smooth transition from the waiting room to the operatory.Core Requirements & QualificationsTo be successful in this role,



you must possess the following key elements:Dental Office Experience:A minimum of 1 to 3 years working specifically in a dental front-office or medical administrative role.Dental Software Proficiency:Hands‑on experience with major Dental Practice Management Software (DPMS) such asDentrix, Eaglesoft, Open Dental, or Tracker. Knowledge of Tracker is an asset.Insurance Literacy:Strong knowledge of dental codes, insurance verification processes, and electronic claims submission.Communication Skills:Exceptional verbal and written communication skills, with a proven ability to handle sensitive patient situations with empathy and discretion.Technical & Organization Aptitude:Strong multitasking abilities, sharp attention to detail, and proficiency with standard office hardware and software (Microsoft Office).Preferred (Nice-to-Have) QualificationsFormal certification in Dental Office Administration or Medical Office Administration.Bilingual capabilitiesBenefits & PerksHealth, dental, and vision insuranceContinuing education opportunitiesBenefitsDental careExtended health careOn-site parkingVision carePay: $24.00-$30.00 per hourWork Location: In person#J-18808-Ljbffr

📌 Dental Front Desk Administrator - $24 - $30 An Hour (Winnipeg)
🏢 Dental Specialty Group Kitchener
📍 Winnipeg